Terms & Conditions
Welcome to Shilajit Pro Max ("we," "our," or "us"). By using our website (shilajitpromax.com) and purchasing our products, you agree to these Terms and Conditions. Please read them carefully before placing your order.
1. General Information
1.1 SHILAJIT PROMAX is an online retailer specialising in high-quality Shilajit products.
1.2 These Terms and Conditions comply with applicable laws, including consumer protection regulations.
2. Products
2.1 Our products are intended for personal use only.
2.2 Product descriptions and images on the website are for informational purposes. While we strive for accuracy, slight variations may occur.
3. Orders
3.1 By placing an order, you confirm that you are at least 18 years old and legally eligible to purchase our products.
3.2 Orders are subject to availability. We reserve the right to cancel orders if the product is unavailable or for any other legitimate reason.
3.3 You will receive an email confirmation upon placing an order. This email serves as acknowledgment but does not constitute acceptance of your order.
4. Pricing and Payment
4.1 Prices listed on our website are in GBP and include VAT where applicable.
4.2 We reserve the right to change prices without prior notice.
4.3 Payment must be made in full at the time of placing the order. We accept secure online payments via approved payment gateways.
4.4 Payment details are processed securely and are not stored by us.
5. Delivery
5.1 Delivery times are estimates and may vary due to factors beyond our control.
5.2 We will notify you if there are significant delays in dispatching your order.
5.3 Ownership of the goods transfers to you once the order is delivered to the specified address.
6. Returns and Refunds
6.1 As our products are consumable, we can only accept returns if the items are:
Damaged upon arrival.
Incorrectly delivered (e.g., wrong product).
Contaminated or unsafe to use.
6.2 Exclusions:
We do not accept returns for change of mind once the product has been opened.
We are not responsible for damage due to improper storage or misuse after delivery.
6.3 To request a return or refund:
To cancel, contact us via Shopify within 14 days of delivery.
Provide proof of purchase and evidence (e.g., photos) of the issue.
6.4 Refunds, if approved, will be processed within 14 days of receiving the returned item. Refunds will be issued to the original payment method.
7. Liability
7.1 We are not liable for any indirect or consequential losses arising from the use or inability to use our products.
7.2 Our total liability is limited to the value of the order in question.
7.3 Always follow the instructions and warnings provided with the product. Consult a healthcare professional before using our products if you have medical conditions or concerns.
8. Cancellations
8.1 You have the right to cancel your order before it is dispatched.
8.2 To cancel, contact us via Shopify with your order details. If the order has already been dispatched, you will not be able to cancel.
9. Intellectual Property
9.1 All content on the website, including text, images, and logos, is the property of SHILAJIT PROMAX and is protected under intellectual property laws.
9.2 You may not copy, reproduce, or distribute any content from the website without our prior written consent.
10. Governing Law
10.1 These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
10.2 Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Contact Us
For any queries related to these Terms and Conditions, please contact us at:
Shilajit Pro Max
Email: shilajitpromax@gmail.com
Website: shilajitpromax.com