Returns & Refunds Policy

At SHILAJIT PROMAX, we strive to ensure customer satisfaction with every purchase. Please read this policy to understand our terms for returns and refunds.

1. Eligibility for Returns

Due to the nature of our products being consumable, we accept returns only in the following cases:

1.1 Damaged Items: If your product arrives damaged, please contact us immediately.
1.2 Incorrect Items: If you receive the wrong product, we will arrange a replacement or refund.

Exclusions:

Products that have been opened and used will not be eligible for a return unless they meet the above criteria.

Returns for change of mind will not be accepted once the product has been opened.

2. Timeframe for Returns

2.1 You must initiate your return within 14 days of receiving the product.
 2.2 Late return requests may not be accepted.

3. Process for Returns

3.1 To initiate a return via shopify with the following details:

Order number.

A description of the issue.

Photos or evidence of the damage, incorrect item, or contamination (if applicable).

3.2 Once approved, you will receive instructions on how to return the product.
3.3 Returned items must be sent back in their original packaging (where possible) to prevent further damage.

4. Refund Policy

4.1 Refunds will be processed only for approved returns.
4.2 Refunds will be issued to the original payment method within 14 days of receiving the returned item.
4.3 Shipping costs for the original order are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged item).

5. Exemptions

5.1 Improper Storage: We are not responsible for products damaged due to improper storage or misuse after delivery.
5.2 Allergic Reactions: Please read product labels carefully and consult a healthcare provider if you have any concerns about consuming our products.

6. Contact Us

For any questions or to initiate a return, please contact us at:

SHILAJIT PROMAX

Email: shilajitpromax@gmail.com

Website: shilajitpromax.com